We rely on the skills and commitment of our people to deliver outstanding services to our customers. Therefore, MSP CAT is trying hard to be one of the best employers in Myanmar.

Our HR team is responsible for defining and implementing our HR strategy and action plans.

Working conditions

All our employees can enjoy different benefits:

• Health allowance, which amount can be up to one month of salary. Our employee can use this allowance to cover self and immediate family members health expenditures.
• Loans, mainly to pay the rent or buy their home, especially when they have to pay a deposit.
• Credit terms and conditions. MSP CAT has negotiated good terms and conditions with certain stores, clinics and hospitals.

Social dialogue is also essential for us. Therefore, and to comply with the law, MSP CAT has also set a Workplace Coordinating Committee to settle the dispute between MSP CAT’s employees and the Company.

Finally, we aim to be an equal opportunity employer, and, as mentioned in our Code of Conduct, we do not tolerate any discrimination. Some of our employees are HIV positive, and it is not an issue for MSP CAT.

To monitor the perception of our people, an Employee Opinion Survey was conducted in (2019) to assess the satisfaction of our employee. Service Technician Retention was again conducted in (2022) by Perceptyx through Caterpillar on the following question groups.

• Learning & Development
• Recruiting
• Strategy & execution
• Training
• Accountable for results
• Communication
• Career Advancement
• Executive management
• Retention index
• Engagement
• Wellness/health
• Recognition
• Inclusion
• Compensation & benefits

According to the Technician Retention Survey Results, Employees decide to stay with MSP CAT because they believe they have career opportunities, competitive salary, good corporate culture, management's recognition, and a comfortable workplace, that translates into low attrition rates over the past 5 years.

Results

• 62% of our technicians are satisfied with this company as a place to work
• 39% of our technicians are satisfied with the benefits offered by MSP CAT.
• Only 9% of our workforce is hired with a short-term contract.
• Our turnover is low: 7.85% as our absenteeism rate: 0%.
• MSP CAT recruited 20 people in 2023.
• 16% of our workforce is female.

Talent management

Training our employee is critical for MSP CAT. As a result, every year, all our employees have to attend some training which are mandatory, and which are dealing with safety and business ethics. To continuously update their knowledge, we are requesting from our technicians, experts and engineers to get at least 80 hours of training per year.

Results

• 68% of our people were trained in 2023.
• 100% of our technicians are trained in 2023
• MSP CAT provided 13816 training hours in 2023.
• On average, each technician received 80 hours of training in 2023.

Safety

Offering safe working conditions for our employees and contractors is paramount for MSP CAT. To set and promote an efficient culture of safety, we have relied on:

• Our HSE team, comprised of three persons, along with the HSE Committee, which includes HSE Focal Persons from various departments across the company, are collectively working to ensure that MSP CAT operations are conducted safely.
• Our Occupational Health and Safety policy, which is approved by our CEO, and which is available here.
• Our management system was audited by a third-party. MSP CAT is ISO-45001:2018 compliant.

As the official distributor of Caterpillar products, we are contributing to delivering CAT Safety program in Myanmar. We encourage all our employees and contractors to report any situation which might be unsafe. From January through December, 2023, 5 incidents were reported and 3 were related to safety.

We upgraded our certification to ISO 45001 on 16/Oct/2019.We are proud to be one the first companies in Myanmar to achieve compliance to the ISO 45001 standard.

Results

• We have no loss time injury in 2023.
• Our Recordable Incident Frequency rate is 0.
• We have no fatality case in 2023.

Managing our operations should not harm the environment. We are working on two fronts on this matter:

• MSP CAT is committed to making its environmental footprint as low as possible. As a result, the company adopted its environmental policy in 2018.
• The products we sell and maintain should also be eco-efficient. Therefore, when our experts are repairing the products we sold, they will always make sure that their environmental performance is maximal.

Waste

A specific action plan was decided to structure and optimise MSP CAT waste management system. We will now work to reduce and recycle as much as possible the waste produced by our operations. For hazardous waste, they have to “be disposed of to a site that is licensed to handle the type of waste identified”.

Energy and GHG emission

To run our operations, we are using:

• Diesel for our generators to power our headquarter in Yangon, and our branches when we cannot rely on the electricity provided by the government.
• Gasoline for our fleet of vehicles.
• Electricity from the grid, when it is available.

Results

• In 2023,our total energy consumption was 1,146,564 kWh. This comprised approximately 71% from our generators, 15% from our solar panels, and 14% from utility power.
• Our greenhouse gas emissions for the year amounted to 674 tonnes of CO2. By maximizing the use of our solar PVs, we saved 135 tonnes of CO2. Additionally, by reducing our reliance on utility power, we saved another 29 tonnes of CO2.

MSP CAT is contributing to Myanmar society mostly with two projects.

Since 2010, MSP CAT has been selecting young high school graduates who are coming from remote areas and underprivileged families. The Company is bearing the costs of their 4 years studies (about USD 15,000 per student supported). MSP CAT has set, in partnership with Caterpillar and with the Ministry of Education, a curriculum. Once graduated, each student receives its diploma, which is recognised by Caterpillar as valid not only in Myanmar but also all around the globe.

MSP CAT chairman is chairing the Myanmar Cycling Federation (MCF) since 2015. MSP CAT bears all the operational expenditures of the MCF.

2023, we invested 126 million MMK in philanthropic activities.

Our Company is also proud to be one of the significant taxpayers in Myanmar. We estimate that we paid over 4 billion MMK in taxes for our activities in 2023.

SINGAPORE-MYANMAR VOCATIONAL TRAINING INSTITUT

• In order to promote vocational training for Myanmar youths, MSP Cat and SMVTI have signed MOU in 2016 to jointly set up a Diesel Engine Technology Lab at SMVTI facility. MSP Cat trainers facilitate knowledge transfer to 12 SMVTI trainers so that they can train the local students in CAT diesel engine operation and maintenance. 320 students trained to date.

CENTER FOR VOCATIONAL TRAINING (CVT)

• MSP CAT supports the NGO by taking on the role of training company to provide on-job training to the apprentices from CVT that provides three-year vocational training in various professions to youngsters in Myanmar. 35 Apprentices recruited to date and 23 Apprentices graduated & employed at MSP CAT.

MYANMAR ENGINEERING SOCIETY & TECHNICAL UNIVERSITIES

• Accepted 196 engineering interns to date

YANGON TECHNOLOGICAL UNIVERSITY

• Donation to Vibration System Research Fund
• Donated EXPII-CAT Hydraulic Training Aid to use in Fluid Mechanics Lab in YTU for the under-graduate and post-graduate students.