We rely on the skills and commitment of our people to deliver outstanding services to our customers. Therefore, MSP CAT is trying hard to be one of the best employers in Myanmar.

Our HR team is responsible for defining and implementing our HR strategy and action plans.

Working conditions

All our employees can enjoy different benefits:

• Health allowance, which amount can be up to one month of salary. Our employee can use this allowance to cover self and immediate family members health expenditures.
• Loans, mainly to pay the rent or buy their home, especially when they have to pay a deposit.
• Credit terms and conditions. MSP CAT has negotiated good terms and conditions with certain stores.

Social dialogue is also essential for us. Therefore, and to comply with the law, MSP CAT has also set a Workplace Coordinating Committee to settle the dispute between MSP CAT’s employees and the Company.

To monitor the perception of our people, we organised in 2014 a survey to assess the satisfaction of our employee. We conducted, in 2018, a new survey to refresh our data. Our HR team is processing the results currently: they will help us frame an action plan for 2019.

Finally, we aim to be an equal opportunity employer, and, as mentioned in our Code of Conduct, we do not tolerate any discrimination. Some of our employees are HIV positive, and it is not an issue for MSP CAT.

To monitor the perception of our people, an Employee Opinion Survey was conducted in 2014 to assess the satisfaction of our employee. Employee Engagement Survey was again conducted in 2019 on the following question groups.

• Organization Culture
• Communication
• Working Environment
• Reward & Recognition
• Training & Development
• Teamwork
• Job Satisfaction

According to the EES Survey Results, Employees decide to stay with MSP CAT because they believe they have career opportunities, competitive salary, good corporate culture, management's recognition, and a comfortable workplace, that translates into low attrition rates over the past 5 years.

Results

• 79% of our technicians are happy to work with us
• 85% of our technicians are satisfied with the benefits offered by MSP CAT.
• Only 8% of our workforce is hired with a short-term contract.
• Our turnover is low: 3.78% as our absenteeism rate: 0%.
• MSP CAT recruited 7 people in 2021.
• 16% of our workforce is female.

Talent management

Training our employee is critical for MSP CAT. As a result, every year, all our employees have to attend some training which are mandatory, and which are dealing with safety and business ethics. To continuously update their knowledge, we are requesting from our technicians, experts and engineers to get at least 80 hours of training per year.

Results

• 68% of our people were trained in 2019.
• MSP CAT provided 82,231 training hours.
• On average, each employee received 144 hours of training last year.

Safety

Offering safe working conditions for our employees and contractors is paramount for MSP CAT. To set and promote an efficient culture of safety, we have relied on:

• Our HSE team.3 people are working to ensure that MSP CAT operations are conducted safely.
• Our Occupational Health and Safety policy, which is approved by our CEO, and which is available here.
• Our management system was audited by a third-party. MSP CAT is ISO-45001:2018 compliant.

As the official distributor of Caterpillar products, we are contributing to delivering CAT Safety program in Myanmar: START. We encourage all our employees and contractors to report any situation which might be unsafe. Between January and June 2018, 217 incidents were reported and 91 were related to safety.

In pursuit of continuous improvement and excellence, we decided to upgrade to the new international standard and developed a migration plan based on OHSAS 18001.

After being audited on August 5, 2019, we successfully closed out all non-conformities (2 major and 3 minor) and received the certification.

We are proud to be one the first companies in Myanmar to achieve compliance to the ISO 45001 standard.

Results

• 72 lost time incident in 2021.
• 1 accidents.
• 2 fatality.
• Our frequency rate is low: 0.39%.

Our Responses to COVID-19 Pandemic

Preventive Measures

Since the COVID-19 outbreak in Myanmar in March 2020, we have formed MSP CAT Crisis Management Team and implemented Prevention and Contingency Measures. Fever Monitors are appointed to check the body temperature of employees and visitors at the entrances to MSP CAT premises and anyone with body temperature 37.5 degree Celsius and above is not allowed to enter the building. Isolation rooms are designated in every MSP CAT facility for the employees with COVID symptoms to isolate and wait for further instruction from Health Authority. It is mandatory that everyone washes their hands before entering MSP CAT facilities and wash basins are installed at the entrances for that purpose.

Fingerprinting for attendance is replaced with clocking in and out using magnetic Timecard to avoid contact through touches on the devices.

Promoting Awareness

To increase employees’ awareness on preventive measures and guidelines, posters and notices are published and posted on noticeboards and MSP CAT Facebook Page for COVID 19 Updates and updated accordingly.

Social Distancing

To prevent and reduce transmission among employees at work, we transition into flexible working hours and 50% of the employees work from home. Every day, same small groups of employees have lunch in rotation in the cafeteria during lunch hours and dining tables are cleaned with soapy water after each group.

Face-to-face contacts and physical meetings are reduced using telephone & internet communications and videoconferencing etc.

Personal Protective Equipment

Masks, hand sanitizer, face shields, gloves and PPE are sufficiently provided, and employees are enforced to use them as and when required.

Disinfecting

High-touch surfaces like doorknobs, electrical switches and handrails of stairs etc. are cleaned with disinfectant twice a day.

Shuttle buses are disinfected twice a day, before boarding the employees in the morning and afternoon. Company vehicles and offices are disinfected every two weeks.

Breaking the chain of infection

Every employee is asked to install Corporate Contact Tracing App (Shield for Business, powered by Onspota) in their mobile phones. By scanning a QR code or using a URL, visitors and customers visiting our facilities also receive a link to a web application that allows them to check-in and register the visits. The App alerts the employees, visitors and customers of exposure to confirmed Covid-19 infected person at our workplaces through direct person-to- person proximity notifications and indirect person-to-location notifications.

Supporting our Employees

If an employee is ill or had direct or indirect contact with someone with COVID-19, we will immediately implement our isolation and disinfection protocols and will begin any necessary quarantines, in line with guidance from local health authority.

The company keeps stocks of Oxygen cylinders and oxygen concentrators to provide to employees and their family members in times of need.

Tele-consultation services are provided to sick employees through our contracted clinics.

Health and safety of our customers and our employees have been and always will be our priority and, we will be constantly monitoring the evolving situation and adapting our efforts and responses.

Managing our operations should not harm the environment. We are working on two fronts on this matter:

• MSP CAT is committed to making its environmental footprint as low as possible. As a result, the company adopted its environmental policy in 2018.
• The products we sell and maintain should also be eco-efficient. Therefore, when our experts are repairing the products we sold, they will always make sure that their environmental performance is maximal.

Waste

A specific action plan was decided to structure and optimise MSP CAT waste management system. We will now work to reduce and recycle as much as possible the waste produced by our operations. For hazardous waste, they have to “be disposed of to a site that is licensed to handle the type of waste identified”.

Energy and GHG emission

To run our operations, we are using:

• Diesel for our generators to power our headquarter in Yangon, and our branches when we cannot rely on the electricity provided by the government.
• Gasoline for our fleet of vehicles.
• Electricity from the grid, when it is available.

Results

• We consumed 4,158,485 kWh in 2019, of which almost 75% were used to run our generators.
• Our GHG emissions reached 1019 tonnes CO2. Eq in 2019. If we could rely on the grid to power our operations, we will then be able to reduce our GHG emissions by 10%.

MSP CAT is contributing to Myanmar society mostly with two projects.

Since 2010, MSP CAT has been selecting young high school graduates who are coming from remote areas and underprivileged families. The Company is bearing the costs of their 4 years studies (about USD 15,000 per student supported). MSP CAT has set, in partnership with Caterpillar and with the Ministry of Education, a curriculum. Once graduated, each student receives its diploma, which is recognised by Caterpillar as valid not only in Myanmar but also all around the globe.

MSP CAT chairman is chairing the Myanmar Cycling Federation (MCF) since 2015. MSP CAT bears all the operational expenditures of the MCF.

In 2019, we spent 100 million MMK on our philanthropic activities.

Our Company is also proud to be among the most significant taxpayers in Myanmar. We estimate that we will pay over 8.7 billion MMK of tax for our 2019 activities.

SINGAPORE-MYANMAR VOCATIONAL TRAINING INSTITUT

• In order to promote vocational training for Myanmar youths, MSP Cat and SMVTI have signed MOU in 2016 to jointly set up a Diesel Engine Technology Lab at SMVTI facility. MSP Cat trainers facilitate knowledge transfer to 12 SMVTI trainers so that they can train the local students in CAT diesel engine operation and maintenance. 320 students trained to date.

CENTER FOR VOCATIONAL TRAINING (CVT)

• MSP CAT supports the NGO by taking on the role of training company to provide on-job training to the apprentices from CVT that provides three-year vocational training in various professions to youngsters in Myanmar. 35 Apprentices recruited to date and 23 Apprentices graduated & employed at MSP CAT.

MYANMAR ENGINEERING SOCIETY & TECHNICAL UNIVERSITIES

• Accepted 196 engineering interns to date

YANGON TECHNOLOGICAL UNIVERSITY

• Donation to Vibration System Research Fund
• Donated EXPII-CAT Hydraulic Training Aid to use in Fluid Mechanics Lab in YTU for the under-graduate and post-graduate students.